FAQ

General


2. Who can take TAM® Online?
Anyone may take the TAM® Online course. However, it is possible that your state or municipality does not accept TAM® certification for required training, or that online training/testing has not been approved by your state. For information specific to your location,please follow the “State Information” link at the top of the page.

Payment

Certification Cards


2. How do I get a replacement card?
To replace a lost or stolen TAM® certification card, please send a $20.00 check or money order to the NHI Address or call with your credit card information. Make sure that you include the name, address and date of birth you used to obtain your card and a current mailing address.

3. For how long is my certification valid?
Unless state laws mandates differently, your certification card is good for three years. Please check your state information page to see if the valid period is different in your state.

Exam


2. What do I do if I think there is something wrong with the exam results?
Please contact us at (800) 292-2896 Ex. 108.

3. Do I have to take a test?
If you want to receive your certification card, you do need to take the test and pass with a score of 70% or better, unless your state has different requirement.

4. What if I need my certification card right away?
Please contact us at (800) 292-2896 Ext. 108. We do offer an expedited service for an additional fee.

Miscellaneous

1.
Is online certification good in my state?

Click here and select your state to see if online certification is accepted in your state.

2.
How long is the online class?

Approximately three – four hours depending on the pace of the student.

3.
Can I log out of the course?

You can log out of the seller training course at anytime; however, please remember that once started, you must complete the course within 90days.
 
4.
Do I need to have sound on my computer to take these classes?

Yes.
 
5.
Is the course material printable?

Yes.

6.
Will my computer work with this course?

Most all PC computers will work with this course so long as you have Internet access. You can login from multiple computers, as long as you are connected to the Internet and remember your username and password.
7.
Why do I have to provide my social security number, etc?

Some states require that we collect this information. We will never collect this information unless state law requires it. Click here to view our privacy policy.

8.
Why are the videos loading so slowly?

The problem is usually due to using a dial up connection. In addition,older computers with low memory can make it difficult to use. Please contact tech support if this happens.

9.
I got registered and was taking the course, but logged out so I could come back later to start the course, but when I tried to login, I got a message telling me that there was no such username. How do get in?
On registration, you were asked to provide a valid email address as your username and to choose a password. After you register you are automatically put into the student center because the system recognizes that username. Often, a student will type an incorrect address such as"myemail@hotail.com" - leaving out the "m" in 'hotmail" or any other such misspelling. Also letters are case sensitive. If you typed in your username incorrectly please contact us so we can correct it for you before you can login again.

10.
Can I come back later and print out the certificate of completion?

No. At this time our system cannot do this. If you have a problem or need verification that you completed the course before you get your card please contact us.